Shipping policy
Shipping Policy – Fiora Lumea
At Fiora Lumea, every detail matters — from the design of our lighting to the care with which your order reaches you. We’re committed to ensuring a fast, secure, and seamless delivery experience wherever you are in the world.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 3 days for tracking updates to appear after dispatch.
Estimated Delivery Time
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Europe: 5–9business days
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International: 7–10 business days
Delivery times are estimates and may vary depending on customs processing or carrier delays.
Shipping Fees
We offer free premium shipping on all orders.
Every package is fully insured against loss, theft, or damage during transit for your complete peace of mind.
Order Tracking
Once shipped, your tracking link will be sent automatically via email.
If you have not received it within a reasonable time, please contact us at hello@fioralumea.com and we’ll assist you promptly.
Damaged, Delayed, or Missing Packages
If your order arrives damaged or hasn’t arrived within the estimated delivery time, please contact us at hello@fioralumea.com within 7 days of receipt (or expected delivery).
We’ll investigate the issue and offer a replacement or refund where applicable.
Incorrect Address or Order Changes
If you’ve entered an incorrect shipping address or wish to cancel your order, please reach out to us within 24 hours of purchase.
After this period, we cannot guarantee changes before dispatch.
Our Commitment
From our Italian-inspired design studio to your home, we take pride in offering not just products but an experience. Every Fiora Lumea order is handled with care, attention, and a touch of light.