Privacy policy

Privacy Policy — Fiora Lumea

Thank you for visiting Fiora Lumea (“we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

1.1 Personal Information

We may collect personal details that you provide directly, including:

  • Name and surname

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details

  • Any messages or inquiries sent to our customer service

This information is collected when you:

  • Create an account

  • Make a purchase

  • Subscribe to our newsletter

  • Participate in a promotion or giveaway

  • Contact us directly or interact with our website

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain data such as:

  • Your IP address

  • Browser type and operating system

  • Time zone and language preferences

  • Pages visited and time spent on our site

  • Clicks, searches, and interactions with our content

We use this information to analyze user behavior, improve our website, and offer you a smoother and more personalized experience.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Provide customer support and respond to your inquiries

  • Improve our website and shopping experience

  • Send you order confirmations, invoices, and shipping details

  • Notify you of new products, offers, or updates (if you subscribed to our newsletter)

  • Detect and prevent fraud or unauthorized activity

We will only process your data when there is a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or with your consent.

3. Sharing Your Information

We only share your personal information with trusted partners necessary to operate our business:

  • Shopify, which powers our online store (you can read Shopify’s privacy policy )

  • Payment processors to handle transactions securely

  • Shipping providers to deliver your orders

  • Analytics and marketing platforms (such as Google Analytics or Meta Ads) only if you have consented to cookies or marketing preferences

We may also disclose information to comply with applicable laws or to protect our rights.

4. Cookies and Tracking Technologies

Fiora Lumea uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart

  • Analyze how our website is used

  • Show personalized offers and content

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect certain website functions.

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, for example, to provide you with services or comply with legal obligations.
You can request deletion of your data at any time by contacting us at hello@fioralumea.com.

6. Minors

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us to have it removed.

7. Your Rights

If you reside in the European Economic Area (EEA) or the United Kingdom, you have the right to:

  • Access the personal data we hold about you

  • Request correction, update, or deletion of your data

  • Object to or restrict certain processing activities

  • Request data portability

To exercise these rights, please email us at hello@fioralumea.com.
We will respond within 30 days as required by the GDPR.

8. International Data Transfers

Your information may be processed in countries outside the EEA, including the United States or Canada.
We ensure that all transfers comply with GDPR requirements and that your data remains protected through appropriate safeguards.

9. Security of Your Information

We implement appropriate technical and organizational measures to secure your personal data from unauthorized access, loss, or misuse.
However, no online system is completely secure. By using our site, you acknowledge that you share your data at your own risk.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The updated version will always be posted on this page with the latest revision date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us at:

📧 hello@fioralumea.com
🌐 www.fioralumea.com

If you are not satisfied with our response, you have the right to contact your local data protection authority.