Refund policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as when you received it unused, undamaged, and in its original packaging. You will also need to provide the receipt or proof of purchase. To start a return, please contact us at hello@fioralumea.com. Our team will review your request and provide detailed instructions along with the return form to complete your process. Items sent back to us without prior authorization will not be accepted. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the situation and, if applicable, offer a replacement or refund. Certain types of items cannot be returned, such as personalized products, sale items, and gift cards. Please contact us if you have questions about the eligibility of your item. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or the error was made by the seller. Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed within 14 business days, and a credit will be applied to your original payment method. If you wish to cancel your order before shipment, please contact us as soon as possible. Once the order has been processed or shipped, only a partial refund may be available to cover handling and logistics costs already incurred. We sincerely appreciate your understanding, as these procedures help us ensure a smooth and transparent experience for all our customers. For any questions or assistance regarding returns, please contact us at hello@fioralumea.com.